SHIPPING  POLICY

 

You are on Diva's global website. From this site we ship worldwide, except to Israel.   For shipping to Israel please visit our Israeli website.

 

Orders, shipped from Diva's warehouse in Tel Aviv, will be processed within 3 business days from the date of purchase.

 

Please note that for official purposes you are the 'importer' of goods to your country, you will therefore have to pay the duties and taxes that apply.

 

Diva's products are made in EU and Israel. Below please find general guidelines:

Countries

Duties and Taxes

EU Countries

Items are sold excluding VAT. Upon delivery of the order, you may be charged the VAT  and postal / duty handling  fee of your country.

Non EU Countries / Rest of The World

Orders are sent with duty and taxes unpaid. We strongly recommend you check the customs laws of your country.

USA

As far as we know, orders up to US$200 are duty free when imported to the USA. However, we strongly recommend you check the customs laws of the USA. It is recommended to split orders so they reach a maximum value of $200 each. 

 

Shipping Methods and Rates

Country / Area

Orders over

EUR 99

Orders under

EUR 99

Shipping Method

Delivery Time

EU countries

Free

EUR 15

EMS

5-7 business days

Other counties in Europe   including Russia

Free

EUR 20

EMS

5-7 business days

Rest of the world

Free

EUR 20

EMS / Express Mail

5-10 business days

 

Diva currently does not offer:

Delivery to P.O. Boxes

Shipment notification

Redirect orders once items have been dispatched

 

It is the responsibility of the customer to accept the order at her door or to collect it from the post office.  23 Euro will be deducted from the total refundable amount on shipments that were not accepted or collected after shipment.

 

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated delivery times are as provided to Diva by the freight company. Diva cannot be held liable for any delay in delivery.

Should you have any question, please contact us at support@divaswim.com .