SHIPPING  POLICY

 

You are on Diva's global website. From this site we ship worldwide, except to Israel.   For shipping to Israel please visit our Israeli website.

 

Orders, shipped from Diva's warehouse in Tel Aviv, will be processed within 3 business days from the date of purchase.

 

Please note that for official purposes you are the 'importer' of goods to your country, you will therefore have to pay the duties and taxes that apply.

 

Diva's products are made in EU and Israel. Below please find general guidelines:

Countries

Duties and Taxes

EU Countries

Items are sold excluding VAT. Upon delivery of the order, you may be charged the VAT  and postal / duty handling  fee of your country.

Non EU Countries / Rest of The World

Orders are sent with duty and taxes unpaid. We strongly recommend you check the customs laws of your country.

USA

As far as we know, orders up to US$200 are duty free when imported to the USA. However, we strongly recommend you check the customs laws of the USA. It is recommended to split orders so they reach a maximum value of $200 each. 

 

Shipping Methods and Rates


We offer free international mail for orders over EUR 99.00. You may select Expedited DHL Express shipping for an additional fee.

 

A shipping confirmation and a tracking number will be e-mailed to you once your order is shipped.  Delivery time varies from 6 to 14 business days depending on service and shipping address.

 

Expedited Shipping: Orders are shipped via DHL Express. Delivery time 2-4 business days.

Final shipping costs will be indicated at Checkout.

 

Country / Area

Orders over

EUR 99

Orders under

EUR 99

Shipping Method

Delivery Time

Remarks

USA and Canada

Free

EUR 10

Eco Post international

6-10 business days

DHL Express (2-4 business days) for additional EUR 13

Belgium, France, Germany, Netherlands, Spain, Sweden, Switzerland, United Kingdom

Free

EUR 10

Eco Post international

6-10 business days

DHL Express (2-4 business days) for additional EUR 10

Other EU countries

Free

EUR 15

EMS International Post

6-10 business days

DHL Express (2-4 business days) for additional EUR 10

Other counties in Europe including Russia

Free

EUR 20

EMS

6-10 business days

DHL Express (2-4 business days) for additional EUR 20

Australia

Free

EUR 13

Eco Post international

10-14 business days

DHL Express (2-4 business days) for additional EUR 20

Rest of the world

Free

EUR 20

EMS International Post

10-14 business days

DHL Express (2-4 business days) for additional EUR 20

 

Diva currently does not offer:

Delivery to P.O. Boxes

Shipment notification

Redirect orders once items have been dispatched

 

It is the responsibility of the customer to accept the order at her door or to collect it from the post office.  23 Euro will be deducted from the total refundable amount on shipments that were not accepted or collected after shipment.

 

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Estimated delivery times are as provided to Diva by the freight company. Diva cannot be held liable for any delay in delivery.

Should you have any question, please contact us at support@divaswim.com .