FREQUENTLY ASKED QUESTIONS

General Questions

1 - What countries do you ship to?

We ship to the USA and Canada. However we intend to expand and ship to other countries as well. Please follow our website for news and updates.

2 - Do I need to register in order to purchase items from your website?

No, you may buy items as a guest. However, as a registered user your next purchase will be much faster.

3 - Will I need to pay custom duties and taxes on my order?

USA customers: Items are shipped from our logistic center in NJ, USA - customs duties and taxes are incorporated in the final checkout price.

International customers (outside the US) should check customs rules applicable in their countries.
Diva swimwear is made in the European Union (EU). 

4 - If Item is sold out, will it be back in stock?

Items that have been sold out may be restocked,  but we cannot guaranty it . We invite you to check our site from time to time for new arrivals / stock changes.

5 - Where is the swimwear produced?

All items are produced in Europe (EU) using quality Italian fabrics.

Making an Order

1 - How do I know my size?

Please look at our Size Guide and follow the instructions to find out your size. 

Shipping & Delivery

1 - What countries do you ship to?

We ship to the USA and Canada. However we intend to expand and ship to other countries as well. Please follow our website for news and updates.

2 - Will I need to pay custom duties and taxes on my order?

USA customers: Items are shipped from our logistic center in NJ, USA - customs duties and taxes are incorporated in the final checkout price.

International customers (outside the US) should check customs rules applicable in their countries.
Diva swimwear is made in the European Union (EU). 

Returns & Exchanges

1 - Can I return an order? 

Yes. Diva offers a flexible return policy. Please refer to our Return & Exchange Policy .  The item must be returned to us in its original packaging and condition, unworn, unwashed, hygiene pad in place and with all labels intact.

Payment & Security

1 - What payment methods does Diva Online accept? 

Diva Online accepts Visa, MasterCard and payments via PayPal.

2 - Is it safe to use my credit card on your site?

Yes. We use the highest and most recognized form of internet security. Our server is secured, and your information is transmitted through Comodo SSL technology and then encrypted into the payment gateway you choose - Authorize.net or PayPal, both the world's leading online payment companies.

Promotions

1 - How do I use my coupon code?

Coupon codes must be entered into the 'Discount Code' box in the shopping cart, before proceeding to the secured checkout page.