FREQUENTLY ASKED QUESTIONS

General Questions

1 - What countries do you ship to?

We ship worldwide. On the top right hand side of the home page you can select your shipping location:  US for orders to the US , IL for orders to Israel and EU for orders to the rest of the world.

2 - Do I need to register in order to purchase items from your website?

No, you may buy items as a guest. However, as a registered user your next purchase will be much faster.

3 - Will I need to pay custom duties and taxes on my order?

USA customers: Items are shipped from our logistic center in NJ, USA - customs duties and taxes are incorporated in the final checkout price.

 

EU Customers: Items are shipped from our logistic center in Tel Aviv. Prices displayed do not include VAT. Customers will be required to pay the VAT of their respective countries upon receipt of order.  There are no customs duties between Israel and EU.

 

Israeli Customers: Items are shipped from our logistic center in Tel Aviv. Customs duties and taxes are included in the final checkout price.

 

All other countries: Items are shipped from our logistic center in Tel Aviv. Delivery duties are not included in rate and are unpaid. Customers will be required to pay all import taxes, duties and VAT upon the arrival of their order. 


Diva's items are made in the European Union (EU) and in Israel.

4 - If Item is sold out, will it be back in stock?

Items that have been sold out may be restocked,  but we cannot guaranty it . We invite you to check our site from time to time for new arrivals / stock changes.

5 - Where is the swimwear produced?

All items are produced in Europe and Israel, using quality Italian fabrics.

Making an Order

1 - How do I know my size?

Please look at our Size Guide and follow the instructions to find out your size. 

Shipping & Delivery

1 - What countries do you ship to?

We ship worldwide. On the top right hand side of the home page you can select your shipping location:  US for orders to the US , IL for orders to Israel and EU for orders to the rest of the world.

2 - Will I need to pay custom duties and taxes on my order?

USA customers: Items are shipped from our logistic center in NJ, USA - customs duties and taxes are incorporated in the final checkout price.

 

EU Customers: Items are shipped from our logistic center in Tel Aviv. Prices displayed do not include VAT. Customers will be required to pay the VAT of their respective countries upon receipt of order.  There are no customs duties between Israel and EU.

 

Israeli Customers: Items are shipped from our logistic center in Tel Aviv. Customs duties and taxes are included in the final checkout price.

 

All other countries: Items are shipped from our logistic center in Tel Aviv. Delivery duties are not included in rate and are unpaid. Customers will be required to pay all import taxes, duties and VAT upon the arrival of their order. 


Diva's items are made in the European Union (EU) and in Israel.

Returns & Exchanges

1 - Can I return an order? 

Yes. Diva offers a flexible return policy. Please refer to our Return & Exchange Policy .  The item must be returned to us in its original packaging and condition, unworn, unwashed, hygiene pad in place and with all labels intact.

Payment & Security

1 - What payment methods does Diva Online accept? 

Diva Online accepts Visa, MasterCard and payments via PayPal.

2 - Is it safe to use my credit card on your site?

Yes. We use the highest and most recognized form of internet security. Our server is secured, and your information is transmitted through Comodo SSL technology and then encrypted into the payment gateway you choose - Authorize.net or PayPal, both the world's leading online payment companies.

Promotions

1 - How do I use my coupon code?

Coupon codes must be entered into the 'Discount Code' box in the shopping cart, before proceeding to the secured checkout page.